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Plan Administrator - MBA - Employee Assistance Program
As a member of a MBA Trust health insurance plan, you and your dependents have access to Magellan Behavioral Health’s Employee Assistance Program (EAP) if your company has elected to include it as part of your benefit package. Your Employee Assistance Program is a confidential counseling and referral service that can help you, your household members, and your dependents with life management skills. Assistance is available with issues like: work stress, family and parenting problems, marital or relationship problems, anxiety or depression, anger management, alcohol or drug dependencies, coping with change, and coping with grief or bereavement.
Your EAP is a comprehensive, nationwide network of licensed and experienced counselors, including psychologists, clinical social workers, certified alcohol and drug counselors, and marriage, family and child counselors. This is a prepaid benefit and there are no copays. All calls and counseling sessions are confidential, except as required by law. Phone calls are unlimited and free, and three in-person consultations per incident are included as a benefit. If you are referred to resources outside of the EAP network, and you choose to use those resources, any resulting fees would be your responsibility.
The 24-hour toll-free phone number for your EAP is 1-800-523-5668.
Frequently Asked Questions concerning your EAP:
Who can use the EAP?
The employee as well as the employee’s spouse, household members, and dependents.
When can I call the EAP?
Call 1-800-523-5668 anytime, 24 hours a day, 7 days a week.
Magellan Assist, a web-based wellness service, is also available 24 hours a day.
Will I be charged for using the EAP?
No, but if you are referred to resources outside of the EAP network you would be responsible for any fees. Your EAP counselor will help you find an affordable solution.
Is the EAP just for workplace problems?
No. You can use it for any number of concerns, big or small, whether or not they directly impact your work environment.
Can I call the EAP even if the problem is not a crisis?
Yes. The EAP is a life management tool designed to help you deal with any situation that is troubling you. EAP services are provided to help you create a healthy and happy work and home environment.
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